Answers without the runaround.
Open webmail, connect an app, recover access or understand how Zmail works.
Four details. You’re connected.
Use your full Zmail address as the username and the separate mailbox password created during signup.
mail.zmail.myPort 993SSL/TLSmail.zmail.myPort 465SSL/TLSmail.zmail.myPort 587STARTTLSyourname@zmail.myPassword requiredAuthentication onNever disable certificate checking. If an app asks to “trust” an unexpected certificate or hostname, stop and contact support.
Good to know.
Why are Google sign-in and the mail password separate?
Google protects access to the Zmail account portal. Your mail password is used by webmail, IMAP and SMTP. Keeping these roles separate reduces how often your mail credential is exposed.
Can Zmail read my Gmail?
No. Zmail requests basic Google identity information for portal sign-in only. It does not request Gmail, Drive or contacts scopes.
Why has a message gone to junk?
No filter is perfect. Move legitimate mail out of Junk to help your own mailbox handling, and check that the sender uses authenticated mail.
When is a message automatically ZMath protected?
When every recipient is a ready @zmail.my user and the message is sent from Zmail webmail, the body is encrypted twice and signed in your browser. External recipients, subject lines, drafts and attachments remain standard email in this version.
What is ZMath Shield for now?
Shield is the portable note-and-file tool. It makes a .zmath vault using separate passphrase and visual-pattern layers, which is useful for protected content that is not an automatic supported-recipient message body.
What happens if a payment fails?
The portal will show the verified PayPal state. A limited grace period may apply before sending, mailbox access or the account is restricted under the Terms.
How do I cancel?
Cancel the subscription through the supported account or PayPal controls. Future renewal stops; service continues through the paid period unless suspended for abuse or security.
Talk to a human.
Email the owner support mailbox with your Zmail address and a clear description. Never include your password, visual pattern or PayPal password.