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Terms of Service

Effective 18 July 2026

Plain-language commitment

Clear rules protect users better than hidden surprises.

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1. Agreement and eligibility

By creating or using a Zmail account, you agree to these Terms, the Privacy Notice, Acceptable Use Policy and Refund Policy. You must be legally able to enter this agreement and provide accurate signup information.

2. The service

Zmail provides a hosted email address, webmail and standards-based mail access, account controls, filtering, automatic supported-recipient ZMath message-body protection and the optional browser-only ZMath Shield vault. Features, storage and fair-use limits may evolve to protect reliability and abuse prevention. Material changes will be communicated where reasonably possible.

3. Subscription and renewal

Zmail costs $1 USD per month through a recurring PayPal subscription. It is not a one-time payment. You authorise renewal until cancellation. Taxes or currency conversion may be applied by PayPal where relevant.

4. Your account

You are responsible for protecting your Google account, mail password, recovery material and devices. You must notify us promptly about suspected compromise. You may not sell, share or automate accounts in a way that evades limits or weakens security.

5. Content and acceptable use

You retain responsibility for your messages and files. You must follow the Acceptable Use Policy. We may rate-limit, quarantine, reject, suspend or close accounts to protect users, infrastructure, legal compliance or third parties.

6. Cancellation, failed payment and closure

You may cancel future renewal. Service normally continues to the end of the paid period. Failed or reversed payment may lead to a grace period, restricted sending, read-only access, suspension or closure. Export important data before cancellation or closure.

7. Availability and delivery

We aim to provide a reliable service but do not guarantee uninterrupted access, delivery timing or acceptance by every receiving system. Email can be delayed, rejected, filtered or lost for reasons outside Zmail’s control. Keep separate copies of critical information.

8. Security boundaries

TLS and filtering reduce risk but do not eliminate phishing and malware. Automatic ZMath Mail applies only to message bodies sent in Zmail webmail when every recipient has a ready Zmail device; it does not protect subject lines, routing metadata, drafts, attachments or external-provider messages. ZMath Shield applies only to content exported as a .zmath vault. You are responsible for safeguarding the passphrase, pattern and encrypted file required to restore that vault.

9. Liability

To the maximum extent permitted by law, Zmail is provided without guarantees beyond those that cannot legally be excluded. We are not responsible for indirect loss, lost profit, lost opportunity or harm caused by user content, external providers or events beyond reasonable control. Nothing excludes liability that law does not permit us to exclude.

10. Contact and changes

Questions can be sent to admin@zmail.my. We may update these Terms for service, legal or security reasons; the effective date will change and material updates may require renewed acceptance.

Questions?

Contact admin@zmail.my.

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